Refund and Returns Policy

We want you to be satisfied with your purchase. Please read our policy below:

Shipping Policy

1. Order Processing:
   Orders are processed within 1–2 business days of confirmation.
2. Delivery Time:
   Standard delivery across India takes 5–7 working days. Delays may occur during festivals or unforeseen logistics issues.
3. Shipping Charges:
   Shipping charges will be calculated at checkout based on the delivery location.
4. Tracking:
   Once shipped, you will receive a tracking link via email or WhatsApp.
5. Damaged Parcels:
   Please do not accept packages that appear tampered with. If accepted, ensure to record an unboxing video for any damage claims.

Refund and Returns Policy

1. Return Eligibility:
   Returns are accepted only in case of damaged or defective products. You must notify us within 48 hours of receiving the item along with unboxing video proof.
2. Non-returnable Items:
   • Used or worn jewellery
   • Items without original packaging
   • Customized or altered pieces
3. Return Process:
   • Contact us at DEIFIC.india@gmail.com or call +91 87502 00899 within 48 hours.
   • Share order details and issue description.
   • Return shipping cost will be borne by the customer unless the error is on our part.
4. Refund Timeline:
   • Once the return is approved and received, we will initiate the refund.
   • Approved refunds will be credited to the original payment method within 7 days.